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Torrevieja’s Municipal Consumer Information Office (OMIC) received a total of 493 complaints in 2024, marking a 4.9% increase compared to 2023. This continues a growing trend, as complaints in 2023 had already risen by 13% compared to 2022.
The Councillor for Consumer Affairs, Rosa Cañón, revealed that the telecommunications sector remained the most complained-about area for yet another year, with 53 complaints. This was followed by 38 complaints concerning vehicle repair workshops, 34 complaints about health services, and 27 related to banking institutions.
According to Cañón, there has been a notable rise in complaints about vehicle repair workshops, particularly for non-compliance with warranties, as well as complaints about poor service provision in the health sector.
New Location for OMIC
In April 2024, the OMIC relocated to a new, more central location at Calle Clemente Gosálvez, nº 24 Bajo, near Torrevieja Town Hall. The move aimed to improve accessibility for citizens and users. Additionally, the office has expanded its staff from one to two officials and increased the number of days offering face-to-face services, particularly during holiday periods, to better meet the needs of the community.
Key Role of OMIC
The primary mission of the OMIC is to receive, process, and mediate consumer complaints while providing information, assistance, and guidance to residents. This free service is highly valued by citizens and is essential for safeguarding consumer rights. The upward trend in complaints underscores the growing reliance on the OMIC for consumer advocacy and protection.
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