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Ryanair has announced a major update to its boarding process that could save passengers money. By May 2025, the airline plans to phase out paper boarding passes and traditional check-in desks entirely, shifting to an app-only system.
Ryanair CEO Michael O’Leary revealed the change during an October press conference, stating: “We are working towards May 1 so that everything will be done on the app, with nothing on paper anymore.” The move aims to streamline the travel experience while eliminating the £55 fee currently charged to passengers who fail to check in online and need a printed boarding pass at the airport.
Currently, around 60% of Ryanair customers use the app, but O’Leary anticipates that figure will rise to 80% by the end of 2024 and reach full adoption by spring 2025. Alongside digital boarding passes, physical check-in desks may also disappear. O’Leary commented on the convenience of the app, which provides gate information and real-time updates on delays, saying, “It works so well.”
Passengers using Ryanair today have several boarding pass options, including printing a pass at home or requesting one at the airport for a £55 fee. However, some airports in Turkey (except Dalaman), Morocco, and Tirana in Albania do not currently accept mobile boarding passes.
To avoid complications, Ryanair advises customers to use its app with the “mobile passes” feature, as screenshots of boarding passes are not recommended.
With this upcoming change, Ryanair expects a smoother travel experience for its customers. As O’Leary explained, “The airport check-in fee will be gone. I think it will be a smoother, easier journey for everybody.”
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