During the mid-August holiday period, the ‘1·1·2 Community of Valencia’ emergency telephone system, managed by the Valencian Agency for Security and Emergency Response (AVSRE) of the Ministry of Justice and Interior, has received a total of 42,217 phone calls and handled 11,485 incidents. On average, 1·1·2 has handled around 10,000 phone calls and managed around 3,000 incidents a day, most of them of a health nature.
Friday the 16th and Saturday the 17th were the days on which 1·1·2 received the greatest number of phone calls (10,951 and 11,109, respectively), but Sunday the 18th was the day on which more incidents were handled, with a total of 2,908. During these four days, the shifts of the staff of the 1·1·2 Valencian Community telephone line have increased by 18%.
By typology, health incidents are at the top (6,104); followed by those related to security (2,342); incidents, for example, on roads or highways or in public transport (811), humanitarian services (776), accidents (445) and environmental conditions (249).
The 1·1·2 phone line offers a telephone service in the two official languages of the Valencian Community, Spanish and Valencian, but also in the community languages English, French and German. During the bridge, 378 incidents were handled in these languages, and English is the most used by those who have called, above the other two.
